Effective October 1, 2026

First Order Payment & Confirmation

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Official MACNN B2B platform policy for client account reactivation. Read our strict payment and deposit terms for probationary accounts with previous overdue records.

This announcement outlines our updated Product Hold Policy effective March 6, 2026. Under the new policy, once an order reaches confirmed status, customers are entitled to a 30-calendar-day complimentary hold period. During this time, items will be reserved exclusively for the confirmed buyer. If payment or purchase completion is not finalized within 30 days, the hold will automatically expire. Expired items will be returned to active inventory and relisted on our website, and may be offered at promotional or discounted pricing based on market conditions. In some cases, customers may also receive notifications to participate in auctions or new purchase opportunities for these products. This policy aims to improve inventory efficiency, prevent long-term stock blocking, and ensure fair access to high-demand items for all customers while maintaining a reasonable and flexible timeframe for order completion.

Important update to our order process starting February 1, 2026: Product payment first, then separate shipping quotes for better transparency and fewer expired quotes. Pre-sale orders, international shipping, and status changes explained. Learn how this improves your experience.

We thank you for your understanding and continued support. MACNN HK remains committed to serving serious buyers with reliable service, transparency, and mutual respect.